Customer Care/Designer

About the position

The Customer Care/Designer at Happe Companies is responsible for overseeing the design selection process, managing customer communications, coordinating with vendors, and maintaining the Design Center. This role emphasizes creativity, customer interaction, and a hands-on approach to building clients' dreams, ensuring that design choices align with customer expectations and company standards.

Responsibilities

• Email buyers a welcome email and schedule updates (design meeting, dig date, etc.).
• Serve as the main contact for buyer and agent inquiries during the build process.
• Coordinate milestone meetings and walkthroughs (Electrical Walk Through, Trim Walk, Orientation Walk, Acceptance Walk, Closing) by setting up calendar invites and involving necessary parties.
• Contact vendors for quotes and standard layouts.
• Collaborate with agents and internal teams for updates on build milestones.
• Coordinate with vendors for windows, electrical layouts, and cabinetry.
• Prepare and update essential documents such as Selection Sheets, Trim & Paint guides, and pricing addendums.
• Create vision boards for new listings to ensure appealing and marketable designs.
• Participate in internal trim walks to discuss upgrades and refine pricing.
• Host design meetings with buyers to guide them through the selection process.
• Manage the selection sheet process, ensuring that buyers approve and sign off on all selections.
• Prepare Pricing Request Forms for vendor upgrades and add markup accordingly.
• Maintain and update the Design Center to ensure it showcases affordable, quality products.
• Work closely with subcontractors and vendors to keep pricing current and maintain a wide range of choices.
• Collaborate with estimating teams to ensure selection accuracy and cost-effectiveness.
• Implement sales-minded processes and improve efficiency for buyers.
• Work with the marketing team to develop content for social media related to design, trends, and homes on a consistent basis.
• Track staging furniture and coordinate with agents to ensure items are appropriately placed in finished homes.

Requirements

• Bachelor's degree in Interior Design or related field.
• 3-5 years of experience in home design, interior design, or a related role.
• Strong communication skills with experience in customer interactions.
• Ability to manage multiple tasks and meet deadlines.
• Knowledge of construction processes and familiarity with vendor coordination.
• Proficiency in design software (SketchUp, AutoCAD, or similar) and Microsoft Office Suite.
• Sales-oriented mindset with a focus on providing exceptional customer experiences.

Nice-to-haves

• Experience with social media coordination for design-related content.
• Familiarity with staging and furnishing processes.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement option
• Professional development opportunities
• New home discount