Customer Care Inbound Retention Consultant
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
An Inbound Retention Team Member will play a fundamental role in achieving our customer revenue growth objectives through resolving Member issues and rebuilding confidence & value in PPLSI. Under close supervision, the incumbent of this position will be passionate about the customer experience, persuasive and highly motivated to retain and upgrade Members and resolve Member issues. They will strengthen customer relationships through member education relative to benefits and plan usage to improve membership retention. Our ideal Inbound Retention Consultant has been a high performer in customer-facing roles that require them to build relationships through a consultative process to meet the needs of the customer. We are looking for someone with an aptitude for retention who has thrived in a quota-based and competitive environment.
