Customer Care Line Specialist

$52,000 - $52,000/Yr

AIDS Healthcare Foundation - Gardena, CA

Full-time - Entry Level

Gardena, CA

Ambulatory Health Care Services

About the position

The Customer Care Line Specialist at AIDS Healthcare Foundation plays a crucial role in enhancing the customer experience by providing call center services to the Pharmacy and Medicine departments. This position involves interacting with patients and clients, assisting with appointment scheduling, prescription transfers, and addressing grievances, all while embodying the organization's mission of providing compassionate care and support.

Responsibilities

• Provide call center services to the Pharmacy and Medicine departments.
• Assist patients in scheduling appointments and transferring prescriptions.
• Address grievances and complaints from patients and clients.
• Collaborate with various departments within the organization to improve customer service.
• Maintain a friendly and helpful demeanor while interacting with patients and clients.

Requirements

• High school diploma or GED.
• Valid State of California Pharmacy Technician license or certification.
• National Pharmacy Technician Certification (current or to be obtained within 12 months of employment).
• Minimum of three years of recent experience as a Pharmacy Technician or equivalent.
• Familiarity with EMS (Electronic Medical Record Systems).
• Data input skills and proficiency in Windows applications.

Benefits

• Health insurance