Customer Care Manager II
PulteGroup•Jacksonville, FL
462d
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About The Position
The Customer Care Manager II at PulteGroup is responsible for ensuring customer satisfaction through effective management of service requests and quality inspections of homes prior to delivery. This role involves conducting homeowner assessments, leading root-cause analysis, and collaborating with vendors to execute service work. The position emphasizes strong customer relationships and requires a proactive approach to conflict resolution and service quality.
