American Association Of Critical Care Nurses - Aliso Viejo, CA
posted 3 months ago
The Customer Care Office Administrator at the American Association of Critical Care Nurses (AACN) serves as a vital link between the organization's internal staff and its vendors, members, and customers. This onsite position is essential for fostering a positive impression of AACN by providing professional and accurate assistance to both internal and external customers, whether over the phone or in person. As a key member of the Customer Care team, the administrator is responsible for processing customer requests, handling various applications, researching and applying payments, and responding to emails from both internal and external sources. In this role, the administrator will ensure that all customer interactions are handled with accuracy and high quality, contributing to the overall customer experience. Daily responsibilities include opening and sorting mail, triaging applications and payments, and ensuring that all information and resources are organized and accessible. The administrator will also coordinate payment processes and communicate with various departments as necessary, while performing administrative tasks related to bank deposits and cash receipts. The position requires effective communication skills to assist members and customers via email and phone, ensuring that all inquiries are addressed according to established guidelines. The administrator will develop a comprehensive knowledge of AACN's products and services, enabling them to assist customers effectively. Additionally, the role involves evaluating customer situations, resolving problems, and documenting key information from every interaction to support organizational decision-making.