Tulsa Public Schools - Tulsa, OK
posted 2 months ago
The Customer Care Receptionist/Data Clerk, Bilingual position at Tulsa Public Schools is designed to provide essential support in both customer service and data management within the Enrollment Center. This role is pivotal in ensuring effective communication between the school and its diverse community, particularly for Spanish-speaking patrons. The individual in this position will be responsible for providing translation and interpretation assistance, ensuring that all internal and external communications are clear and accessible. This includes answering and directing incoming phone calls, managing emails, and greeting customers in a friendly and professional manner. The receptionist will also oversee the Spanish phone call system, ensuring that all inquiries are addressed promptly and accurately. In addition to customer service duties, the role involves clerical responsibilities such as maintaining visitor logs, processing survey questions, and collecting various data to update departmental OKR metrics. The receptionist will also play a key role in maintaining building security and emergency plans, assisting with student records, and supporting state reporting requirements. This position requires a proactive approach to problem-solving and a commitment to fostering a welcoming environment for all students and families. The ideal candidate will embody the core values of Tulsa Public Schools, which include equity, character, excellence, teamwork, and joy. This role is not only about administrative tasks but also about making a positive impact on the community by supporting the educational mission of the district. The successful candidate will be a vital part of a team dedicated to inspiring and preparing every student for success in their academic and personal lives.