Customer Care Representative - Bilingual

Juniper Landscaping Of Florida - Wimauma, FL

Full-time - Entry Level

Wimauma, FL

1,001-5,000 employees

Administrative and Support Services

About the position

The Customer Care Representative position at Juniper Landscaping is a full-time role focused on delivering exceptional service to customers. This role involves answering inquiries, resolving issues, and maintaining the company's reputation through effective communication and problem-solving. The representative will also participate in training that requires some overnight travel during the initial weeks of employment.

Responsibilities

• Review, assign, and reply to all customer service requests, and maintain the service request system.
• Field incoming phone calls and emails, and respond to customers using various forms of communication.
• Ensure Homeowner satisfaction by providing excellent customer service and information to resolve any issues.
• Communicate and meet with HOA Management and maintain a strong customer service relationship.
• Participate in weekly meetings with Juniper Account Managers and Customer Service Director.
• Assist with creating proposals.
• Maintain HOA proposal spreadsheet with updated information, as requested.
• Follow up on payments that are past due.
• Maintain inspection spreadsheet for HOA management.
• Schedule appointments with owners and Account/Irrigation Managers.
• Maintain a shared calendar of HOA replacement/enhancement schedules, as requested.
• Perform other relevant duties as assigned.

Requirements

• High school diploma or equivalent.
• Able to read, write and speak Spanish and English fluently.
• 2+ years of experience in a customer service-related role.
• Excellent written and verbal communication skills.
• Ability to foster and maintain relationships.
• Organizational skills with the ability to manage numerous projects and priorities at once.
• Positive, service-oriented attitude.
• Ability to thrive in a fast-paced and sometimes high-pressure environment.
• Basic computer skills and excellent phone disposition.
• Willingness to work independently or as part of a team.
• Familiarity with Microsoft products.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance