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Elevance Health - Roanoke, VA
posted about 2 months ago
Full-time - Entry Level
Remote - Roanoke, VA
11-50 employees
Insurance Carriers and Related Activities
About the position
The Customer Care Representative I at Elevance Health serves as a trusted advisor and educator for healthcare-related inquiries. This role focuses on proactively resolving questions and concerns from members and providers, ensuring a seamless healthcare experience. The position requires a commitment to customer service excellence and the ability to navigate various computer applications to assist customers effectively.
Responsibilities
- Proactively resolve member and provider questions and concerns using computer-based resources.
- Guide members and providers with their healthcare needs by explaining benefits and solving claim concerns.
- Assist in finding doctors via telephone calls, online chats, or emails.
- Partner internally to create a seamless experience for customers and resolve potential issues.
Requirements
- High School diploma or equivalent required.
- Previous experience in an automated customer service environment or equivalent education and experience.
Nice-to-haves
- Ability to work from home with hard-wired internet access and a quiet workspace.
- Empathy and a passion for serving others, with a desire to resolve member questions at the first point of contact.
- Customer advocacy skills to listen and find creative solutions to address customer concerns.
- Ability to multi-task and navigate multiple computer applications efficiently while serving customers.
- Strong work ethic and sense of responsibility to teammates and members, including punctuality and accountability.
- Flexibility and willingness to adapt to changing customer and business needs.
Benefits
- Career path with opportunity for growth
- Tuition reimbursement for further education
- Affordable health insurance, dental, vision, and basic life insurance
- 401K match
- Paid time off and holiday pay
- Quarterly incentive bonus and annual increases based on performance
