Elevance Health - Roanoke, VA
posted about 2 months ago
Full-time - Entry Level
Remote - Roanoke, VA
11-50 employees
Insurance Carriers and Related Activities
About the position
As a Customer Care Representative I at Elevance Health, you will serve as a trusted advisor and educator for healthcare-related inquiries. Your role will involve guiding customers to enhance their healthcare experience, addressing their questions and concerns, and ensuring a seamless service delivery. This position requires a commitment to providing excellent customer service and support, primarily through phone interactions, while working in a hybrid model that includes both remote and on-site training.
Responsibilities
- Proactively resolve member and provider questions and concerns using computer-based resources.
- Guide members and providers with their healthcare needs by explaining benefits and solving claim concerns.
- Assist customers in finding doctors via telephone calls, online chats, or emails.
- Partner internally to create a seamless experience for customers and resolve potential issues.
Requirements
- High school diploma or equivalent required.
- Previous experience in an automated customer service environment or equivalent education and experience.
Nice-to-haves
- Ability to work from home with hard-wired internet access and a quiet workspace preferred.
- Empathetic with a passion for serving others and resolving member questions at the first point of contact preferred.
- Customer advocate willing to listen and find creative solutions to address customer concerns preferred.
- Ability to multi-task and navigate multiple computer applications efficiently while serving customers preferred.
- Strong work ethic and sense of responsibility to teammates and members preferred.
- Flexible and quick learner, willing to adapt to changing customer and business needs preferred.
Benefits
- Career path with opportunity for growth
- Tuition reimbursement for further education
- Affordable health insurance, dental, vision, and basic life insurance
- 401K match
- Paid time off and holiday pay
- Quarterly incentive bonus and annual increases based on performance
