Customer Care Representative III Special Services (Bilingual Spanish) - U.S.

About the position

The Customer Care Representative III - Special Services (Bilingual Spanish) at Isagenix is responsible for providing exceptional customer service to clients, addressing a range of inquiries and issues related to orders, returns, and escalations. This role requires strong communication skills and the ability to build relationships with customers while working in a fast-paced environment. The position offers the flexibility to work from home and includes paid training and opportunities for growth within the company.

Responsibilities

• Provide an outstanding Customer Service experience by offering win-win solutions for both internal and external customers.
• Educate customers and promote products and services offered by Isagenix.
• Execute transactions promptly and accurately respond to customer and CCR requests and inquiries.
• Raise issues or concerns of trending issues; resolve or recommend solutions.
• Handle escalated calls as first level escalation; de-escalate to avoid next level escalation.
• Recognize Service Recovery opportunities to educate the customer; support the building of the business, especially while handling returns and escalations.
• Evaluate current processes and identify gaps/opportunities, making recommendations for improvement via appropriate documentation.
• Support the Customer Care Department by managing Service Level through troubleshooting questions and providing education and guidance to CCRs.
• Provide administrative support for the call center in relation to the resolution of customer requests via Salesforce.
• Demonstrate attention to detail, accuracy, and timelines while managing multiple tasks simultaneously.
• Support and/or back-up basic fulfillment and account maintenance including order-entry, memberships, and commissions.

Requirements

• High School Diploma/GED.
• 2-3 years of experience in a customer service setting.
• Fluent in English & Spanish (written and spoken).
• Strong interpersonal skills, detail-oriented, and able to manage tasks simultaneously.
• Basic knowledge of Microsoft Office software, including Word and Outlook.
• Ability to work in a fast-paced, customer interaction environment, with the ability to sit for long periods of time, taking inbound calls.
• Flexible work schedules that are subject to change based on business needs, including the ability to work rotating Saturdays and holidays.
• Able to successfully work from home with a minimum internet speed of 100 Mbps.

Nice-to-haves

• Associate degree from an accredited institution or equivalent related experience.
• 1 year of experience in a contact center environment.
• Experience with a CRM (e.g., Salesforce) environment.

Benefits

• Flexible schedule
• Paid training
• Tuition reimbursement
• Work from home
• Paid vacation and sick time
• Significant product discounts