Rentokil Initial - Toccoa, GA
posted 2 months ago
Full-time - Entry Level
Toccoa, GA
Administrative and Support Services
About the position
The Customer Care Representative position at Rentokil North America involves providing high-quality service to customers through inbound and outbound communications. The role focuses on solving customer needs, retaining customers, and ensuring a positive service experience. Representatives will handle various inquiries related to service, scheduling, and billing while maintaining ongoing customer relationships.
Responsibilities
- Handles customer correspondence for service, scheduling, and billing inquiries.
- Offers creative Home Inspection leads to qualifying customers.
- Cultivates and maintains ongoing customer relationships.
- Uses computerized systems for identifying customer needs, tracking contacts, information gathering, and troubleshooting.
- Communicates with branch personnel to resolve service and scheduling issues.
- Initiates outbound customer service calls for various campaigns.
- Handles incoming calls from technicians to provide support.
Requirements
- High School Diploma or GED.
- 1-2 years of customer service experience preferred.
- Ability to use a personal computer.
- Basic knowledge of Microsoft Word, Excel, and Windows.
- Ability to type 25 wpm preferred.
- Successfully meet pre-employment background screen.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Vacation days & sick days
- Company-paid holidays & floating holidays
- Tuition Reimbursement benefits (for FT Colleagues)
