Customer Care Representative - Part-Time

FOCUS Broadband - Leland, NC

Part-time - Entry Level

Leland, NC

251-500 employees

About the position

FOCUS Broadband is seeking a client-focused Part-Time Customer Care Representative to serve as a liaison between the company and its customers. This role is essential for providing first-class customer service, assisting clients with their communication needs, and handling various customer interactions through both phone and in-person engagements. The position requires attention to detail and a commitment to customer satisfaction, with responsibilities including service activation, credit applications, and resolving customer complaints.

Responsibilities

• Assist customers with their communications needs via telephone or in retail stores.
• Explain details of FOCUS Broadband products and services to customers.
• Perform customer verifications, including credit checks for new customers.
• Initiate service orders for new and existing customers.
• Resolve customer complaints by clarifying issues and determining root causes.
• Meet or exceed productivity measurements, including customer contacts and service orders created.

Requirements

• High school diploma or GED required.
• Bilingual in English and Spanish preferred.
• At least 6 months of experience in a call center or customer service role.
• Must maintain a clean driving record and valid license.

Benefits

• Paid training
• Wellness program
• AD&D insurance
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching
• Gym membership