Customer Care Representative

Covetrus • Plymouth, MA

472d • $30,139 - $50,170 • Remote

About The Position

SmartPak is on a mission to create a world where every horse thrives, living its best life every day. Based in Plymouth, Massachusetts, we are a direct-to-consumer ecommerce Equine business specializing in patented subscription-based supplements known as "SmartPaks". Since 1999, we've connected the equine community through our passion and love for horses and their health. Our story is being written by remarkable people with innovative ideas who are the inspiration and foundation for our future success. We're proud to have gained the trust of the equine community through our impressive product offerings and are positioned to successfully maintain our market leadership. At SmartPak, we are building a culture of inclusion that is grounded in the principles of respect, kindness, and a sense of belonging for all. We are committed to modeling our values while setting the highest standards for performance, ownership, and accountability of our deliverables. Here, you can expect to participate and collaborate fully on dynamic teams and make meaningful contributions every day. You can also expect to grow, innovate, inspire, and feel supported in building a rewarding career. If this speaks to you, we invite you to come and write the next chapters of our story with us. The Customer Care Representative role is an exciting position within SmartPak's call center as a remote employee. We are looking for some awesome horse people who can bring in their own equine experience to support our customers during our busy season. This position is fully remote, offers our full benefits package, and a starting pay rate of $17.00 per hour. We are targeting a start date of 10/21/24. The initial systems training and phone onboarding will take approximately 4 weeks, Monday through Friday, from 8:30 AM to 5:30 PM EST. The regular schedule will be finalized during the training period and will require both evenings and weekends.