Customer Care Specialist-Day Shift/Hybrid Schedule

$54,080 - $56,992/Yr

Budderfly - Shelton, CT

Full-time - Entry Level

Shelton, CT

Professional, Scientific, and Technical Services

About the position

The Customer Care Specialist at Budderfly is responsible for providing exceptional customer service and support to clients in the energy management sector. This role involves acting as a liaison between management and customers, managing customer portfolios, and ensuring timely communication through various channels. The position is integral to enhancing customer satisfaction and business productivity while contributing to the company's mission of reducing carbon emissions.

Responsibilities

• Act as a liaison with management and customers.
• Proactively manage customer portfolio including billing, IoT, monitoring, and customer outreach.
• Provide excellent and timely customer service through phone, email, and chat.
• Dedicate efforts to improve customer service and business productivity.

Requirements

• Demonstrated experience in customer phone service.
• Experience problem-solving and providing resolution to billing and other customer care issues.
• Strong interpersonal, analytical, verbal, and written communication skills.
• Ability to work as a team player and independently.
• Creative problem solver with the ability to multi-task.
• Minimum high school diploma or GED.

Nice-to-haves

• Ability to work rotational weekend/holiday calls.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Life insurance
• Career advancement opportunities
• Competitive pay
• Full benefits package including medical, dental, vision.