Customer Care Specialist I - Technical Support

About the position

The Customer Care Specialist I position at Cox Communications is a remote role focused on delivering exceptional customer service in a call center environment. The role requires individuals to troubleshoot customer issues, provide product education, and ensure a positive customer experience. This position is ideal for those who are adaptable, personable, and passionate about helping customers while working from home.

Responsibilities

• Serve as a real-time troubleshooter for customers, assisting with equipment and service inquiries.
• Resolve customer issues on the first call to enhance customer satisfaction.
• Provide world-class service by assessing customer needs and suggesting appropriate products and services.
• Adjust billing and arrange product solutions as necessary.
• Create authentic connections with customers and act as a product ambassador.

Requirements

• High school diploma, GED, or relevant work experience.
• 6 months experience providing customer service or selling products and services.
• Must reside in Phoenix, Tucson, Las Vegas, or a surrounding community within Arizona or Nevada.
• High-speed internet connection available at home.

Nice-to-haves

• 6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues.
• 6+ months of experience in a sales-oriented role.
• 1-2 years of work experience in a customer service role, not necessarily specific to call centers.
• Previous telecommunications experience.

Benefits

• Hourly base pay rate of $15.87 - $23.75/hour, with potential for additional compensation including commission.
• Free Internet and discounts on other Cox services valued at up to $300 per month.
• Generous Paid Time Off (PTO) and paid holidays.
• Tuition reimbursement for academic pursuits.
• Adoption assistance and paid time off to volunteer.
• Childcare and eldercare resources, pet insurance, and more.