Customer Care Specialist II (Manheim)

$36,192 - $54,205/Yr

Cox Automotive - Phoenix, AZ

Full-time - Entry Level

Hybrid - Phoenix, AZ

10,001+ employees

Wholesale Trade Agents and Brokers

About the position

The Customer Care Specialist II at Cox Automotive is responsible for managing a high volume of inbound communications, including calls, emails, and SMS, to address client needs and provide effective solutions. This hybrid role requires proficiency in customer service and logistics, with a focus on maintaining quality standards and performance metrics. The position involves collaboration across the organization to resolve client requests and effectively communicate the use of customer-facing tools.

Responsibilities

• Manage high volume of inbound calls, emails, and SMS.
• Identify client needs, research issues, and provide solutions or alternatives.
• Meet and/or exceed quality guidelines and key performance criteria.
• Work across the organization as needed to resolve client requests.
• Effectively communicate how to use customer-facing tools.
• Become proficient in all platforms, systems, and tools used to maintain carrier/client records and relevant data.
• Perform other tasks and duties as requested by management.

Requirements

• High School Diploma or GED required.
• Minimum of 3 years' experience in a related field.
• 2 years of experience with customer service and/or contact center.
• Working knowledge and proficiency with Microsoft Office products.
• Ability to handle multiple projects/tasks at a time.
• Demonstrated ability to adapt in a changing environment.

Nice-to-haves

• 2 years automotive industry and/or logistics experience preferred.

Benefits

• Paid jury duty
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Military leave
• Paid time off
• Parental leave
• Vision insurance
• Volunteer time off
• Bereavement leave