Customer Care Specialist - Onsite Training

Assurant - Atlanta, GA

Full-time - Entry Level

Remote - Atlanta, GA

Insurance Carriers and Related Activities

About the position

The role of a Customer Care Specialist is a key position within Assurant because you are the voice of our organization and our clients. You are highly valued as our customer's primary point of contact, and Assurant is very much invested in your success in this role. Providing excellent customer service is top priority for us! The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.

Responsibilities

• Handle in-bound calls from our customers by researching and resolving loan-level inquiries in hazard insurance, mortgage banking and property loss.
• Listen to our customers' concerns and show empathy while resolving their issues.
• Take the initiative to truly understand our customers' current challenges, solve them and use your expertise to proactively help them avoid future challenges.
• Participate in special projects, assume new responsibilities and adjust priorities as requested.
• Engage in a robust paid training environment to learn the business, the systems, the policies and how to effectively engage and resolve customer challenges.

Requirements

• Minimum high school diploma or GED
• At least 2 years of prior experience in a customer-facing role
• Excellent verbal, written, and listening skills
• Strong attention to detail
• Great communication skills, a love for talking to people and ability to WOW customers on every call
• Relentless drive to own the customers problem and ability to think outside of the box to resolve them
• Ability to adapt to change and work well in a fast-paced environment
• Ability to multi-task using technology
• Must attend all required training to achieve an optimal learning experience and qualify for this role.

Nice-to-haves

• A college degree and 0-1 years of work experience in an office, call center, or customer contact center environment
• Prior experience in a work from home position
• Bilingual in English/Spanish: the ability to speak, read and write the Spanish language fluently
• Relevant licenses and certifications

Benefits

• Pay is based on several factors including but not limited to relevant work experience, education, and certifications.
• Medical benefits begin on your first day
• Competitive paid time off, including holidays