Customer Care Specialist

About the position

As a member of the Sales team, the Customer Care Specialist will provide friendly customer support in various ways. This role is essential in ensuring that customers receive timely and accurate information regarding their orders and products, contributing to a positive customer experience.

Responsibilities

• Answer status questions on a customer's order over the phone and through email
• Enter orders for machines and parts
• Quote machine and parts over the phone and through email
• Answer basic questions regarding machines and parts
• Interact with production/shipping to assist with order status and any additional shipping needs
• Assist with customer returns and credit issuing
• Follow up with customers to ensure their needs are being met

Requirements

• Self-motivated with excellent time management skills
• Customer service oriented
• Excellent communication skills - oral and written
• Excellent computer aptitude - able to quickly learn how to use new software programs
• Ability to work in a high stress environment and interact with other departments while maintaining a calm attitude
• Mechanical aptitude (compressor/generator/welder/engine starting experience preferred)
• Previous parts and machine sales experience highly desirable
• Willingness to work overtime as emergency situations warrant
• Must be a fun individual who enjoys working as a team and helping others

Benefits

• 401(k) with a matching 5% contribution
• Employees are 100% invested in the 401(k) on day one
• Premium low deductible comprehensive health insurance including vision and dental
• Low employee contribution levels toward health care plans
• Health savings account (HSA)
• Flexible spending account (FSA)
• Annual tool allowance
• $1,000 Bonus Referral Program
• Profit Sharing
• Immediate eligibility for all 9.5 paid holidays
• Paid vacation days
• Paid wellness time
• Paid birthday
• $15,000 free life insurance policy