About the position
Nexamp is looking to hire a Customer Collections Specialist to join our growing team. You will be responsible for contacting customers – both residential and commercial – with outstanding balances and working with them to remit payment, all while helping the team deliver the industry leading customer experience that Nexamp is known for. In addition, you will process customer payments and investigate collections issues. If you have strong communication skills, like problem solving, feel comfortable overcoming objections and have a customer-focused mindset, this is the position for you. The role is a part of our Customer Experience organization. The position has the opportunity for future growth and development amongst a group of high achieving and fun professionals. If you’re interested in joining the clean energy revolution at one of the best places to work in solar, we would love to have you apply.
Responsibilities
- Perform various collections activities such as generating and sending statements to customers, mailing, emailing, and calling customers directly.
- Placing outbound phone calls to follow up on customers’ questions, explaining community solar benefits and savings.
- Investigate collections issues, escalating issues as appropriate.
- Delivering an exceptional customer experience on each and every interaction.
- Use multiple systems (Salesforce/Zuora/Nexamp Portal) to review and solve problems.
- Handle issues from start-to-finish, taking ownership of the customer experience.
- Communicating effectively with all other departments to ensure collection cases are handled appropriately.
- Document and maintain collections processes and activities.
- Work as part of a team, collaborate and share innovations, making us better.
Requirements
- High School Diploma or equivalent
- 2+ years of professional experience, ideally in a collections related role
- Outstanding communication skills, both verbal and written
- Knowledge of Billing and Collections procedures
- A true passion for customers and delivering the best possible service
- Proficient in Excel, typing and computer navigation skills
- Self-motivated, self-starting, and self-assured
- Strict attention to detail in professional client-facing communication
- Work well with multiple/diverse groups and enjoy collaborating as part of a team
- Comfortable working in a changing/growing environment
- Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today.
- Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization.
- Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization.
- Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions.
- Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry.
- Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions.
Benefits
- Competitive compensation package
- 401(k) employer-match
- Health, dental, and vision insurance starting day one
- Flexible paid time off and holiday PTO
- Commuter benefits
- Cell phone reimbursement
- Healthy snacks and coffee
- Service days and other volunteer opportunities
- Company outings
