Customer Community Manager

Snyk - Boston, MA

Full-time - Mid Level

Boston, MA

Miscellaneous Manufacturing

About the position

The Customer Community Manager at Snyk is responsible for developing and leading a comprehensive community growth strategy aimed at engaging the expanding customer base. This role focuses on driving meaningful engagement through various channels, including product interactions, online communities, social media, and events, both virtual and in-person. Success in this position is measured through community engagement metrics and its influence on customer renewal and expansion.

Responsibilities

• Developing and executing a customer community strategy across all Snyk-owned and external communities
• Managing and scaling a global community program that facilitates discussion, learning, and advocacy
• Creating and implementing engagement programs that drive customer satisfaction and retention
• Collaborating with Marketing, Technical Success, and Product teams to align programs and achieve shared goals
• Tracking and reporting on community health metrics and business impact
• Organizing and moderating community events, discussions, and content

Requirements

• 3-5 years of experience in community management or customer marketing
• Proven track record of developing and delivering community strategies aligned with business objectives
• Experience building and running distributed physical and virtual communities
• Strong understanding of community platforms and engagement tools
• Excellent written and verbal communication skills
• Data-driven approach to measuring community health and impact
• Experience working with technical audiences and products
• Project management skills with ability to handle multiple initiatives simultaneously
• Strong collaboration skills and ability to work cross-functionally

Nice-to-haves

• Experience with developer security communities or products
• Previously built communities from scratch around technologies or products
• Experience with community management platforms (Discourse, Discord, etc.)
• Background in technical marketing or developer relations
• Understanding of open source communities and dynamics
• Experience running customer advisory boards or ambassador programs

Benefits

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Life insurance
• Paid parental leave