Customer Contact Assistant | Plaza

$36,546 - $36,546/Yr

CentraCare Health - Saint Cloud, MN

Full-time - Entry Level

Remote - Saint Cloud, MN

Nursing and Residential Care Facilities

About the position

The Customer Contact Assistant position at CentraCare Health involves managing inbound and outbound communications within a fast-paced call center environment. The role includes triaging calls, dispatching staff and security, and handling primary switchboard duties. This full-time position requires working 80 hours every two weeks with shifts from 7 am to 3:30 pm, including an every-other-weekend rotation.

Responsibilities

• Manage inbound and outbound communications for CentraCare.
• Triaging calls and dispatching staff and security as needed.
• Handle primary switchboard duties for CentraCare.

Requirements

• High school diploma or equivalent required.
• Strong customer service skills.
• Excellent verbal and written communication skills.
• Typing speed of 40 wpm and proficiency in general computer and Microsoft Office applications.

Nice-to-haves

• One to two years of post-high school training in clerical, secretarial, or PC-based phone systems preferred.

Benefits

• $17.57+ per hour, with higher pay for experience.
• Additional $1.05 per hour for weekend shifts.
• Full-time benefits including medical, dental, PTO, and retirement plans.
• Employee discounts.
• Tuition reimbursement and college grant programs available.
• Paid training and medical terminology course.
• Partial work from home options after training.