Customer Engagement Applications Engineer - Metrology

$73,600 - $125,100/Yr

Disability Solutions - Chandler, AZ

Full-time - Entry Level

Chandler, AZ

Administrative and Support Services

About the position

The position involves providing technical applications support for KLA Archer products in customer fabrication facilities. The role includes making presentations, conducting acceptance tests, training customers, setting up recipes, executing projects, and providing follow-up support. The individual will work closely with KLA service engineers to troubleshoot issues and drive the adoption of products in the market.

Responsibilities

• Provide technical applications support for KLA Archer products in customer fabrication facilities.
• Make presentations on all aspects of products.
• Conduct acceptance tests and customer training.
• Set up recipes and execute related projects.
• Provide follow-up support and disseminate technical information on specific applications.
• Drive product penetration, share, and adoption with customers.
• Escalate field application issues to the division and follow up for resolution.
• Collaborate with KLA service engineers to troubleshoot tool problems and develop Plans of Action (POA).
• Analyze complex problems requiring in-depth evaluation of various factors.
• Assist sales staff in assessing potential applications of company products to meet customer needs.
• Report regional requirements and updates to the product division.
• Generate Best Known Methods (BKM) and publish technical papers.

Requirements

• Master's Level Degree and 0 years related work experience
• Bachelor's Level Degree and 2 years related work experience

Benefits

• Medical, dental, and vision insurance
• Life insurance
• 401(K) with company matching
• Employee stock purchase program (ESPP)
• Student debt assistance
• Tuition reimbursement program
• Development and career growth opportunities
• Financial planning benefits
• Wellness benefits including an employee assistance program (EAP)
• Paid time off and paid company holidays
• Family care and bonding leave