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Raytheon Technologies - Phoenix, AZ
posted about 2 months ago
About the position
The Customer Engagement & Experience Principal Specialist at Raytheon is responsible for coordinating customer engagements and events across multiple business units and functions. This role involves preplanning, agenda development, and logistical support for key customer interactions, including senior-level visits and site tours. The specialist will also maintain customer account profiles and engagement outcomes using the Customer Relationship Manager system. This position is remote but may require occasional travel to the Tucson, AZ site for meetings.
Responsibilities
- Preplanning coordination, agenda development, and on-site logistical support for key customer engagements.
- Support senior level customer engagement activities including customer visits and site tours.
- Maintain customer account profiles and engagement outcomes in the Customer Relationship Manager system - ERPM (Microsoft Dynamics software).
Requirements
- Typically requires a Bachelor's degree and 5 years of relevant industry experience or an Advanced degree and 3 years of relevant experience.
- 3+ years' experience in Business Development, Sales Operations, Supply Chain, Operations, and/or Program Management.
- Experience analyzing metrics to drive business/program improvement.
- Ability to obtain and maintain a US security clearance.
Nice-to-haves
- Excellent communication and project management skills (written and verbal).
- Strong presentation skills.
- Proven ability to develop effective internal and external relationships through personal influence.
- Comfortable managing competing priorities and fluctuating deadlines.
- Proactive, responsive, consistent, and self-starting team player who drives continuous improvement.
- High computer literacy with confidence in Microsoft Suite, MS Sharepoint (Rshare), Microsoft Dynamics (ERPM).
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Long-term disability
- 401(k) match
- Flexible spending accounts
- Flexible work schedules
- Employee assistance program
- Employee Scholar Program
- Parental leave
- Paid time off
- Holidays
