Customer Engagement Lead

About the position

The Customer Engagement Lead position involves engaging with existing customers, building their trust, and coordination not only within the team but with other departments to deliver the best customer experience. To do this, the candidate we are looking for must possess relationship-building skills and be able to forge new partnerships that bridge people and organizations. They must be able to manage multiple projects and tasks simultaneously. We are looking for a team player who is flexible, dynamic, and can be engaging with their strong interpersonal skills. The Customer Engagement Lead will be responsible for expanding relationships with existing customers by supporting collaborative sales efforts. In this position, you will need to understand customer needs and behaviors and delivers value reassurance to customers.

Responsibilities

• Strong sales and customer service foundation and have an intuitive sense of how to work with our customers
• Understand what the customer wants and provide insight to resolve the situation
• Build relationships with customers and strive to be part of customer's total technology solution provider and trusted advisor
• Identifies customer needs and requirements, and recommends the appropriate products and solutions
• Supports initiatives that ensure product profitability
• Achieves product growth targets in the assigned geography or account based
• Completes required training and development objectives with the assigned time frame
• Work well in a team environment by contributing ideas, striving to enhance the team's effectiveness, and support decisions by management for the overall good of the customer and GTA
• Participates in metric review meetings with leadership where metrics are discussed, and actionable decisions are made.

Requirements

• Associate's Degree OR High School Diploma/GED with four (4) years of customer service experience
• MS Office (MS Word and MS Excel) is preferred
• Works in a team environment and demonstrate strong leadership skills
• Analytical and multitasking skills
• In-depth understanding of sales principles and customer service practices
• Teamwork and motivational skills
• Demonstrates professionalism and strong verbal and written skills
• Analyze customer difficulties, evaluate alternatives, and recommend sound solution and recommendations
• Regular, punctual, and consistent attendance
• Must be able to work any shift and weekends, variable schedule(s) as necessary to meet the needs and goals of the business

Benefits

• Equal Opportunity Employer
• Commitment to building an inclusive and diverse workforce
• Accommodations for Applicants with Disabilities