Customer Engagement Manager - Sales

$55,000 - $60,000/Yr

Ryder - Pensacola, FL

Full-time - Entry Level

Pensacola, FL

Rental and Leasing Services

About the position

The Customer Engagement Manager (CEM) is responsible for managing assigned accounts within the Business Unit, focusing on educating customers about Ryder's services and developing their interest in additional offerings. The role involves maintaining regular contact with customers, developing sales strategies, and ensuring customer satisfaction while achieving sales quotas and profit targets.

Responsibilities

• Attain or exceed assigned sales quotas and profit targets.
• Maintain regular and consistent in-person and virtual contact with customers to meet their requirements.
• Develop a sales penetration plan to expand Ryder's wallet share.
• Segment account base by opportunity for growth, renewal, and potential risk of loss.
• Present Ryder services and capabilities to customers.
• Develop relationships with all customer buying influencers.
• Understand and manage customer satisfaction perception through regular reviews.
• Monitor VOC results by account and develop knowledge of competitive alternatives.
• Update CRM with relevant account-specific details and interactions.
• Proactively anticipate problems through continuous dialogue with customers and Ryder staff.
• Provide customers with information on new services and best practices for using leased trucks efficiently.

Requirements

• Bachelor's degree in business, marketing, or transportation, or equivalent experience.
• 2 years or more experience providing service to customers.
• 2 years or more experience selling to customers.
• Sales skills.
• Account management skills.
• Negotiation skills.
• Contractual leasing knowledge.
• Pricing knowledge.

Benefits

• Comprehensive health and welfare benefits including medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family and parental leave.
• Tax-advantaged 401(k) retirement savings plan.