This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
OneAmerica - South Portland, ME
posted 3 days ago
About the position
At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives! Our Customer Engagement Associates are the heart of OneAmerica Financial, providing customers with information about their life or disability benefits, claim filing, status of an active claim, and payment information. We are looking for highly motivated individuals who have a passion for providing excellent customer engagement. You'll start learning our business from day one and be entrusted to serve as the voice of OneAmerica Financial to our patrons, business partners and operations.
Responsibilities
- Bring a 'customer comes first' mentality every day!
- Receive inbound calls to assist our customers with their benefits questions and concerns, assisting them in increasing their financial confidence in their benefit plan
- Work well within a fast-paced environment, with the ability to multi-task effectively.
- Maintain a sense of ownership and be a self-starter and have a strong attention to detail
- Create and maintain respectful relationships with peers
Requirements
- High-speed internet connection with the space to work remotely.
- High School Diploma or equivalent required. Associates degree preferred.
- Experience working in a customer focused environment
- Prior experience working in a high-volume call center environment preferred
- Proven ability to work in a fast-paced, high-volume customer engagement environment and meet deadlines
- Strong communication and customer service skills
- Demonstrated technical and analytic skills
- Possess a desire to work in a team environment
- Demonstrated ability to be detail-oriented, organized, a self-starter and handle multiple tasks
- Must be able to work scheduled hours (between the hours of 8:00 AM through 6:00 PM EST)
Benefits
- Competitive benefits package, including a performance incentive bonus
- Insurance eligibility first of month after 25 days of employment
- 401(k) Plan with strong company match AND pension plan - 100% vesting after 5 years
- Employee Referral Bonuses - $250+ depending on the position level
- Personal and leadership development programs with rapid career growth opportunities
- Ability to work from home. We provide thorough paid training and all equipment to work virtually.
- Monday through Friday work schedule
