Customer Engagement Specialist
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
The Customer Engagement Specialist at the College of Charleston serves as a vital front-line professional within the Campus Services division, dedicated to enhancing the campus experience and supporting student success. This role is the primary point of contact for a diverse range of stakeholders, including students, faculty, staff, parents, alumni, visitors, and vendors. The specialist is responsible for managing a variety of administrative duties with a high degree of independence and accountability, utilizing multiple enterprise systems to ensure efficient operations. The position requires handling inquiries through electronic, telephone, and in-person channels, ensuring that all customers receive a positive and personalized experience. In this role, the Customer Engagement Specialist will respond promptly to customer service requests, prioritize issues, and resolve complaints effectively. They will maintain detailed records of customer interactions in engagement software, ensuring professionalism and accuracy. The specialist will also develop and maintain collaborative relationships with customers and colleagues, adhering to departmental standards to exceed customer expectations. A thorough understanding of policies and procedures is essential, as the specialist will interpret and explain these to customers while safeguarding confidential information in compliance with the Family Educational Rights and Privacy Act (FERPA). The position may require a flexible schedule, including evening and weekend hours, and involves navigating an urban campus with historic buildings. Physical demands include the ability to lift up to 25 pounds and the capacity to sit or stand for extended periods. The Customer Engagement Specialist will also step into other roles within Campus Services as needed, contributing to a dynamic and responsive team environment.
