Customer Engineer II, Applied AI, Google Cloud

$134,000 - $198,000/Yr

Google - Atlanta, GA

Full-time

Atlanta, GA

Web Search Portals, Libraries, Archives, and Other Information Services

About the position

The position involves serving as an Applied AI subject matter expert within the North America Tech Team (NATT) at Google Cloud. The role focuses on facilitating customer success by providing technical expertise in cloud solutions, particularly in the realm of conversational AI and AI-driven applications. The individual will engage with customers to understand their business needs, present Google Cloud solutions, and troubleshoot technical issues, all while collaborating with sales and engineering teams to enhance product offerings.

Responsibilities

• Help prospective customers and partners understand the power of Google Cloud, explain technical features, help customers design architectures, and problem-solve any potential roadblocks.
• Share AI expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
• Demonstrate the business value of Google Cloud Applied AI solutions that meet, enhance, and innovate for our enterprise customers.
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to implement a complete solution on Google Cloud.
• Travel to customer sites, conferences, and other related events as needed, acting as a public advocate for Google Cloud.

Requirements

• Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
• 6 years of experience with cloud native architecture in a customer-facing or support role.
• 2 years of experience with conversational AI technology.
• Experience building or leveraging Artificial Intelligence Solutions or ML APIs and developing applications utilizing AI methods or frameworks.
• Experience with development methodologies and modernizing legacy applications.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.

Nice-to-haves

• Experience with contact center technologies and platforms and building conversational applications.
• Experience with building and using AI (e.g., ML APIs, Machine Learning templates, RAG, Large Language Models).
• Experience in coding using Java, C++, or Python.
• Experience with document and image AI.
• Passion for technology and innovation.

Benefits

• Base salary range of $134,000-$198,000 + bonus + equity + benefits.