Customer Enrollment Representative

$45,000 - $56,000/Yr

Acq - Philadelphia, PA

Full-time - Entry Level

Philadelphia, PA

About the position

The Customer Enrollment Representative plays a crucial role in assisting with the acquisition and enrollment of new customers for various products and services. This position involves direct interaction with consumers, providing them with information about program benefits, and ensuring a positive customer experience. The role is designed for individuals who possess strong people skills and are eager to contribute to the company's growth and success.

Responsibilities

• Attend hands-on training from senior Customer Enrollment Specialists to understand the fundamentals of the role and gain knowledge of the program benefits.
• Interact directly in person with consumers in a friendly, respectful manner.
• Master the entire enrollment process for each individual customer and educate each customer fully on the program benefits and pricing.
• Follow all CDC and client compliance guidelines when interacting with customers to ensure safety for all.
• Maintain the utmost confidentiality and professionalism when working with customers to ensure they feel comfortable and confident in our program.
• Collaborate with fellow Customer Enrollment Specialist team to enhance the customers experience and improve customer satisfaction.
• Troubleshoot, and problem solve any consumer issues by actively listening to concerns and implementing resolutions that will exceed their expectations.

Requirements

• Must possess a High School diploma or GED.
• Degree in General Business, Business Administration, Communications, or other related fields of study is a PLUS!
• 0-3+ years of customer service, community engagement, or other related consumer-facing fields.
• Must have advanced communication and people skills as well as a passion for helping others.
• Must be open to receiving teaching and training to understand the role of the Customer Enrollment Representative fully.
• Must be a team player and possess an upbeat, positive attitude to complement our team environment and culture.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance