Customer Escalations Representative - Financial Services

$37,440 - $37,440/Yr

TEKsystems - Saint Louis, MO

Full-time - Entry Level

Saint Louis, MO

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Customer Escalations Representative role at TEKsystems involves managing escalated financial and banking-related calls, ensuring prompt and accurate resolution of customer issues. This position serves as the primary point of contact for customers with unresolved financial concerns, requiring strong communication skills and a professional demeanor. The role is critical in maintaining customer satisfaction and improving service delivery within a fast-paced financial services environment.

Responsibilities

• Manage escalated financial and banking-related calls, ensuring prompt and accurate resolution of issues.
• Serve as the point of contact for customers with unresolved financial concerns, maintaining a calm and professional demeanor.
• Provide financial information and assistance, handling inquiries related to accounts, transactions, and other banking services.
• Escalate critical or unresolved issues to supervisors when necessary, while maintaining responsibility for customer communication.
• Collaborate with team members and supervisors to improve individual work processes and overall service delivery.
• Adhere to established financial and operational procedures while seeking ways to enhance efficiency.

Requirements

• Minimum 6 months of experience handling escalated calls in a call center environment.
• Financial or banking experience strongly preferred.
• Strong communication skills, with the ability to handle complex financial conversations professionally.
• Proven ability to resolve customer issues quickly and efficiently in a financial or banking setting.
• Detail-oriented with a focus on compliance and accuracy in handling financial transactions.
• Experience in customer service, financial services, or banking is highly preferred.

Benefits

• Competitive pay rate of $18.00 per hour.
• Opportunity for career growth and potential contract extension based on performance.