Splunk
posted 3 months ago
Splunk is seeking a Customer Evidence Program Manager to lead a dynamic customer reference and peer review program. This role is pivotal in celebrating and showcasing customers who are driving innovation within their organizations. As a Customer Advocacy all-star, you will report directly to the Director of Global Customer Advocacy and work collaboratively across various teams within Splunk, including sales, competitive intelligence, customer success, product, and marketing. Your primary focus will be to engage with customers, stimulate review activity on peer review sites, and manage customer reference metrics to track progress and success. In this position, you will lead the Splunk peer review program, identifying and developing customer reviewers while fostering relationships that enhance their engagement with Splunk. You will be responsible for organizing peer-to-peer reference calls for sales opportunities and partnering with the Competitive Intelligence team to track potential customer success stories. Additionally, you will collaborate with product and content marketing teams to leverage review content for marketing materials and curate customer validation content through the User Evidence platform. Your role will also involve creating various types of content, such as written case studies, customer testimonial videos, and presentation slides, based on customer reviews and experiences. You will activate customer reviewer relationships to positively impact sales, marketing activities, product development, and the overall success of the customer's organization. The goal is to grow and manage a healthy community of review customers while respecting their time and effort, ultimately enhancing the positive impact of their engagement with Splunk.