Splunk
posted 3 months ago
Splunk is seeking a Customer Evidence Program Manager to lead a dynamic customer reference and peer review program. This role is pivotal in celebrating and showcasing customers who are driving innovation within their organizations. As a Customer Advocacy all-star, you will report directly to the Director of Global Customer Advocacy and work collaboratively across various teams within Splunk, including sales, competitive intelligence, customer success, product, and marketing. Your primary focus will be to enhance customer engagement and leverage their experiences to benefit both the customers and Splunk. In this position, you will lead the Splunk peer review program, which involves identifying, developing, and engaging customer reviewers. You will stimulate and curate review activity on peer review sites and communities such as Gartner Peer Insights and PeerSpot. Additionally, you will manage customer reference metrics, goals, and benchmarks, tracking and reporting progress against them. Organizing Peer to Peer reference calls for sales opportunities will also be a key responsibility. You will partner with the Competitive Intelligence team to identify and track potential customer success stories and collaborate with product and content marketing teams to utilize review content for marketing materials. Your role will also involve creating various types of content, including written case studies, customer testimonial videos, and presentation slides, based on customer reviews and successes. By activating customer reviewer relationships and related content, you will positively impact sales and marketing activities, product development, and the overall customer experience. The goal is to grow and manage a healthy community of review customers, ensuring that their time and effort are respected while enhancing the positive impact of their engagement on their organizations and Splunk.