Customer exp. Manager- pt Time Kilgore
Michaels - Kilgore, TX
posted 4 months ago
About the position
As a Customer Experience Manager at Michaels Stores Inc., you will play a pivotal role in ensuring that our customers receive the highest level of service and satisfaction. This part-time position is based in Kilgore, TX, and is designed for individuals who are passionate about retail and customer service. You will be responsible for overseeing the daily operations of the store, ensuring that all team members are engaged and providing exceptional service to our customers. Your leadership will help create a positive shopping experience, driving customer loyalty and repeat business. In this role, you will be expected to manage a team of retail sales associates, providing guidance and support to help them achieve their sales goals. You will also be responsible for training new employees, ensuring they understand our customer service standards and product knowledge. Additionally, you will handle customer inquiries and resolve any issues that may arise, ensuring that every customer leaves the store satisfied. You will work closely with the store management team to implement promotional strategies and maintain visual merchandising standards. Your ability to analyze sales data and customer feedback will be crucial in making informed decisions that enhance the overall customer experience. This position requires a strong focus on teamwork, communication, and a commitment to excellence in customer service.
Responsibilities
- Oversee daily operations of the store to ensure a high level of customer service.
- Manage and support a team of retail sales associates.
- Train new employees on customer service standards and product knowledge.
- Handle customer inquiries and resolve issues to ensure satisfaction.
- Collaborate with store management to implement promotional strategies.
- Maintain visual merchandising standards in the store.
- Analyze sales data and customer feedback to improve service and sales.
Requirements
- High School Diploma or equivalent required.
- Previous experience in retail management or customer service preferred.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze sales data and customer feedback.
Nice-to-haves
- Experience in a retail environment is a plus.
- Knowledge of visual merchandising techniques.
- Ability to work flexible hours, including weekends and holidays.
Benefits
- Competitive hourly wage between $12.50 and $13.50 per hour.
- Opportunities for career advancement within the company.
