Datawatch Systems - Austin, TX
posted 5 days ago
As the Customer Experience Account Manager at Datawatch Systems, Inc., you will play a crucial role in ensuring that customers receive exceptional service and support. Your primary responsibility will be to meet established metrics for customer satisfaction while collaborating with a high-performing team. You will engage with both customers and subject matter experts to understand their needs, drive satisfaction, and promote upselling and cross-selling strategies. This position requires a proactive approach to customer management and a commitment to continuous improvement in customer experiences.