Customer Experience Accounts Receivable Specialist

Airgas - Kennesaw, GA

Full-time - Mid Level

Kennesaw, GA

10,001+ employees

Merchant Wholesalers, Nondurable Goods

About the position

Airgas is seeking a Portfolio Specialist for our Business Support Center (BSC) to support Credit and Collections. This role is crucial in impacting operations, customer perspective, and financial health through a combination of customer service and financial responsibilities. The Portfolio Specialist will handle daily tasks related to collection efforts for a portfolio of customer accounts, leading the customer resolution process and liaising with other internal stakeholders. Effective communication is essential to support collection goals and ensure best-in-class customer service. The specialist will recognize significant credit risks and escalate matters as needed, prioritizing the portfolio for maximum collection benefits, identifying potential credit problems, and addressing disputes. Collaboration with field contacts and escalation of significant issues to the Accounts Receivable Supervisor is also a key part of this role. Additionally, the specialist will maintain documentation, organizing it for follow-up efforts, and initiate appropriate follow-up on returned mail and discrepancies in customer accounts, working closely with the dispute team when resolving disputes.

Responsibilities

• Handle daily tasks related to collection efforts for a portfolio of customer accounts.
• Lead the customer resolution process and liaise with other internal stakeholders.
• Communicate effectively to support collection goals and ensure best-in-class customer service.
• Recognize significant credit risks and escalate matters as needed.
• Prioritize the portfolio for maximum collection benefits and identify potential credit problems.
• Address disputes and collaborate with field contacts.
• Maintain documentation and organize it for follow-up efforts.
• Initiate appropriate follow-up on returned mail and discrepancies in customer accounts.
• Work closely with the dispute team when resolving disputes.

Requirements

• Accounts Receivable portfolio management experience.
• Accountability and performance-driven mindset.
• Flexible and agile in approach to work.
• Strong problem-solving and innovative skills.
• Excellent communication and attention to detail.
• Collaborative mindset with a proven track record in collections.

Nice-to-haves

• Strong client service mindset using collaborative approaches for diverse goals.
• Excellent organizational skills in time management and resource allocation.

Benefits

• Opportunities for growth and development.
• Diverse and inclusive workplace culture.
• Access to learning and development opportunities.