Airgas - Kennesaw, GA
posted 3 months ago
Airgas is seeking a Portfolio Specialist for our Business Support Center (BSC) to support Credit and Collections. This role is crucial in impacting operations, customer perspective, and financial health through a combination of customer service and financial responsibilities. The Portfolio Specialist will handle daily tasks related to collection efforts for a portfolio of customer accounts, leading the customer resolution process and liaising with other internal stakeholders. Effective communication is essential to support collection goals and ensure best-in-class customer service. The specialist will recognize significant credit risks and escalate matters as needed, prioritizing the portfolio for maximum collection benefits, identifying potential credit problems, and addressing disputes. Collaboration with field contacts and escalation of significant issues to the Accounts Receivable Supervisor is also a key part of this role. Additionally, the specialist will maintain documentation, organizing it for follow-up efforts, and initiate appropriate follow-up on returned mail and discrepancies in customer accounts, working closely with the dispute team when resolving disputes.