Customer Experience Assistant Float - Gig Harbor Region

$49,213 - $57,054/Yr

Pierce County Library System - Gig Harbor, WA

Part-time - Entry Level

Gig Harbor, WA

1-10 employees

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About the position

The Customer Experience Assistant Float position at Pierce County Library System is a part-time role responsible for delivering high-quality customer service across multiple library branches in the Gig Harbor region. This position involves assisting customers with library services, managing accounts, and providing technology support, while also maintaining library materials and promoting services. The role requires flexibility in scheduling and locations, as the assistant will float between branches based on operational needs.

Responsibilities

• Delivers high-quality, customer-focused services to diverse customers of all ages.
• Works with customers in person, by telephone, and digitally.
• Communicates and applies the Library's policies and procedures, addressing and assisting in resolving customer concerns, incidents, and complaints.
• Performs routine circulation and customer account management duties such as checking in/out materials, shelving, processing holds, and library card registration.
• Provides basic reference and readers' advisory assistance in person and online.
• Provides hardware and software support for customer-accessed technologies, instructing and troubleshooting customers' access to databases and electronic collections.
• Assists customers in locating library materials in the building and online, promoting library services.
• Processes, sorts, and shelves library materials as necessary; maintains periodicals.
• Prepares and maintains displays; updates bulletin boards, posters, and flyers.
• Counts and balances deposits and prepares weekly financial reports.
• Acts as Person In Charge, as delegated or scheduled.
• Assists with program support as directed by a Supervisor or Librarian.
• Participates on project teams and committees, as appropriate.
• Routinely provides customer feedback to supervisors to ensure the customer's voice is received and reviewed.
• Brings matters of public concern regarding waste, inefficiency, corruption, discrimination, and safety to the attention of Library Management.

Requirements

• Associate's Degree in a related field.
• Two years of public library/customer service experience, or any combination of education and experience that provides the required knowledge and skills.
• Ability to work evenings and weekends on a rotating schedule and adapt to schedule changes.
• Valid Washington State Driver's License may be required depending on area of assignment.
• Must pass criminal background screening prior to hire.

Nice-to-haves

• Integrated Library System experience.
• Inventory or Data Management system experience.
• Ability to successfully complete Basic MOS Certification or Course.
• Knowledge of digital media, digital collections, and ebooks.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Employee assistance program
• Life insurance
• Sick Leave
• Medical, Dental, and Basic Life Insurance
• Long-Term Disability
• Vacation
• State Retirement System
• Tax Sheltered Annuity Program
• Deferred Compensation Program
• Additional life insurance for the employee and family available through payroll deduction.