Brilliant Earth - Nashville, TN
posted 2 months ago
Brilliant Earth is seeking a Customer Experience Assistant Manager for our Nashville location. In this role, you will be responsible for building, leading, and mentoring a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants. Your primary focus will be to deliver exceptional service to our customers, ensuring that each interaction is personalized and memorable. The Customer Experience team is tasked with executing a high-quality showroom experience for our fine jewelry customers, and as the Assistant Manager, you will play a crucial role in fostering a positive and action-oriented environment that prioritizes customer satisfaction. As the Assistant Manager, you will assist in leading the team to achieve and exceed sales and customer experience goals, which directly impacts both the growth of the company and the development of individual team members. We are looking for a motivated and dedicated team leader who can work a full-time schedule, including weekends, at our Nashville showroom. Your leadership will be instrumental in creating a luxury environment that aligns with our brand values and customer expectations. In this position, you will also be responsible for maintaining an efficient and functional showroom, ensuring that high standards of customer service are met. You will guide customers through their purchasing decisions, respond to inquiries via phone, email, and live chat, and conduct in-person appointments to present jewelry in our private showroom. Additionally, you will be tasked with designing and implementing initiatives to improve the customer experience, problem-solving escalations, and collaborating with various departments on special projects.