Customer Experience Assistant

$45,739 - $45,739/Yr

Agropur - Eden Prairie, MN

Full-time

Eden Prairie, MN

Food Manufacturing

About the position

The Customer Experience Assistant at Agropur plays a vital role in supporting customer service operations by generating and validating reports, managing digital documentation, and responding to customer inquiries. This position is essential for ensuring smooth sales workflows and maintaining high standards of customer service in a professional office environment.

Responsibilities

• Generate, review, and validate weekly reports.
• Follow protocol to ensure digital documentation is captured.
• Support sales-related workflows.
• Respond to customer questions regarding orders and documents.

Requirements

• Minimum one (1) year of customer service experience in a professional office environment required.
• High School Diploma or equivalent required.
• Excellent organizational skills with the ability to establish priorities and meet deadlines.
• Effective communication skills in English, both verbally and in writing.
• Attention to detail and accuracy in work.
• Basic computer skills with Microsoft Excel, PowerPoint, Word, Outlook, and field-specific software.

Nice-to-haves

• Equivalent combination of education and/or experience may be considered.

Benefits

• Medical, Dental, Vision, Life Insurance
• Short and Long-term Disability Insurance
• 401(k) with up to 7% company contributions
• 3 Weeks PTO
• Paid holidays and 2 floating holidays
• Paid parental leave
• Advancement Opportunities
• Healthy work/life balance