Customer Experience Assistant

$45,739 - $45,739/Yr

Agropur - Appleton, WI

Full-time - Entry Level

Appleton, WI

Food Manufacturing

About the position

The Customer Experience Assistant role at Agropur involves providing support in customer service operations, ensuring accurate documentation, and responding to customer inquiries. This position is essential for maintaining effective communication and workflow within the organization, contributing to the overall customer satisfaction and operational efficiency.

Responsibilities

• Generate, review, and validate weekly reports.
• Follow protocol to ensure digital documentation is captured.
• Support sales-related workflows.
• Respond to customer questions regarding orders and documents.

Requirements

• Minimum one (1) year of customer service experience in a professional office environment required.
• High School Diploma or equivalent required.
• Demonstrate excellent organizational skills and ability to establish priorities and meet deadlines.
• Communicate effectively in English both verbally and in writing.
• Demonstrate attention to detail and accuracy in work.
• Basic computer skills with Microsoft Excel, Power Point, Word, Outlook, and field-specific software.

Nice-to-haves

• Knowledge of French is preferred for positions in Quebec.

Benefits

• Dental insurance
• Disability insurance
• Health insurance
• Opportunities for advancement
• Paid holidays
• Paid parental leave
• Paid time off