Customer Experience Associate Communications and Content Specialist

Brigham Young University Hawaii

Part-time - Intern

Educational Services

About the position

The Customer Experience Office at BYU-Hawaii is seeking a dedicated and enthusiastic student employee for the role of Customer Experience Associate - Communications and Content Specialist. This position is designed for individuals who are passionate about enhancing customer experiences through effective communication and innovative strategies. The office collaborates with various university departments to innovate and improve services while fostering a Christ-centered culture. The ideal candidate will possess exceptional writing and communication skills, with the ability to effectively translate ideas into written form. This role involves communicating ideas across various offices and departments and requires strong writing skills—persuasive, technical, descriptive, narrative, and more—which are essential for success in this position. As a Customer Experience Associate, you will be responsible for performing benchmarking against peer institutions to evaluate our university's performance and identify areas for enhancement. You will develop content for presentations and marketing campaigns, ensuring alignment with organizational goals and consistent messaging across platforms. Additionally, you will produce clear, accurate reports, and instructional materials for students and services within the university, creating detailed reports, manuals, and guidelines for students and services on campus, ensuring clarity and accuracy. Collaboration is key in this role, as you will work closely with the Chief Customer Experience Officer to develop strategies and solutions that address challenges and obstacles. You will also assist in organizing and coordinating workshops that utilize Design Thinking and other initiatives aimed at improving the customer experience across BYU-Hawaii. Furthermore, you will work with the Customer Experience team to track the progress of initiatives and recommend adjustments as necessary to ensure ongoing improvements in the customer experience.

Responsibilities

• Perform benchmarking against peer institutions to evaluate our university's performance and identify areas for enhancement.
• Develop content for presentations and marketing campaigns, ensuring alignment with organizational goals and consistent messaging across platforms.
• Produce clear, accurate reports, and instructional materials for students, services within the university.
• Create detailed reports, manuals, and guidelines for students and services on campus, ensuring clarity and accuracy.
• Collaborate closely with the Chief Customer Experience Officer to develop strategies and solutions that address challenges and obstacles.
• Assist in organizing and coordinating workshops that utilize Design Thinking and other initiatives aimed at improving the customer experience across BYU-Hawaii.
• Work with the Customer Experience team to track the progress of initiatives and recommend adjustments as necessary to ensure ongoing improvements in the customer experience.

Requirements

• Currently pursuing a bachelor's degree in a relevant field (e.g., Business Management, Political Science, English, Communication, TESOL, etc.).
• Strong analytical and critical thinking skills.
• Exceptional writing abilities in different types (persuasive, technical, descriptive, narrative, etc.), with conciseness as a top priority.

Nice-to-haves

• A bias for action, i.e., being able to decide, communicate, and act in the fog of complex decision-making options.
• Excellent communication skills, both written and verbal.
• Detail-oriented, quick thinker, and capable of handling and interpreting complex information.
• Strong problem-solving and critical-thinking abilities.
• A collaborative mindset with a passion for enhancing the customer experience on campus.

Benefits

• Base Rate Per Hour: $14.50