Customer Experience Associate III

About the position

As a Customer Service Representative III, you will assist the EPS Call Center with all aspects of the customer service functions, including receiving inbound calls from Debit card cardholders; provide appropriate and accurate information over the telephone. Under the department supervisor(s) direction, CCA III will assist with supervisor calls and callbacks, agent chat assistance and any other related task.

Responsibilities

• Assists with inbound calls from cardholders with questions or concerns about their Debit card accounts when an escalation is needed or call volume is required.
• Assists with supervisor call backs.
• Assists with agent chat assistance.
• Assists with the call center floor to assist representatives with questions or difficult telephone calls.
• Answers inquiries regarding general dispute process.
• Data entry of disputes when necessary.
• Assist department supervisor and manager in implementation of work assignments.
• Act as department supervisor without supervisor/manager.
• Performs all other duties as assigned.

Requirements

• Must be at least 18 years of age or older.
• Must have a High School Diploma, or GED.
• A minimum of 1 year experience in Call Center or Customer Services.
• Previous experience in a lead role a plus.
• Knowledge of PCs and related software.
• Experience in data entry (Alpha and numeric) or with 10 key calculators with minimal error ratio.
• Must be able to successfully pass a criminal background check, credit check, and security fingerprint.

Nice-to-haves

• Previous experience in a lead role.

Benefits

• Full Time Employment
• Hourly rate of $18.00
• Paid Training
• Career Growth Opportunities
• Full Benefit Options
• Great Work Environment
• Work Schedule: 7am-4pm (Friday/Saturday) Off
• Training Hours Monday-Friday (8am-5pm) for 6 weeks