Customer Experience Associate

Weis Markets • Hampstead, MD

380d • $31,200 - $45,760

About The Position

The Customer Experience Associate at Weis Markets plays a vital role in ensuring customer satisfaction by providing friendly and efficient service at the front end of the store. This part-time position involves greeting customers, handling transactions, and maintaining a clean and organized work environment. The associate is expected to follow company policies and procedures while assisting customers with their inquiries and concerns.

Requirements

• Education or experience completed or working towards a High School Diploma or General Education Degree (GED).
• No prior experience required.

Responsibilities

• Smile and greet customers, answering their questions and resolving concerns promptly and professionally.
• Follow company policies related to customer check out to enhance customer satisfaction.
• Operate front end scanning equipment and cash register, performing all related check out procedures.
• Maintain accuracy during transactions, ensuring proper charging for items and collection of appropriate funds.
• Follow security measures and cash drawer accounting procedures to avoid overages and shortages.
• Adhere to store and legal guidelines regarding the sale of tobacco and alcohol.
• Maintain knowledge of weekly ads, marketing promotions, and store layout to assist customers effectively.
• Ensure general sanitation in the department by following cleaning schedules and guidelines.
• Dispose of trash properly and maintain cleanliness of work areas and equipment.
• Cooperate with co-workers and supervisors to ensure smooth store operations.
• Continuously improve job performance and utilize all company-provided Personal Protective Equipment (PPE).
• Assist in other departments as needed.

Benefits

• Competitive hourly pay ranging from $15.00 to $22.00.
• Access to minimum essential coverage (MEC) Plan with 100% in-network coverage for all preventative care services required by the ACA.
• Two supplemental medical plan options: Advantage and Elite plans.
• Dental and vision insurance.
• Short term disability and term life insurance.
• Voluntary insurance options such as hospital indemnity and critical illness.
• 401(k) retirement savings plans.
• Scholarship program and associate discount programs.
• Auto and home insurance.
• Employee assistance program.
• Pet insurance.
• Paid time off and sick pay, subject to eligibility and criteria.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees