Customer Experience Associate

The USA Exchange - Indianapolis, IN

Full-time - Entry Level

Indianapolis, IN

Insurance Carriers and Related Activities

About the position

The Customer Experience Associate at the Express plays a vital role in assisting customers with their shopping needs, ensuring that the store is well-stocked with desired products. This position emphasizes customer service, product knowledge, and compliance with local alcohol laws, all while contributing to sales growth through effective merchandise management.

Responsibilities

• Assist customers in finding products and provide helpful suggestions.
• Ensure the store is stocked with products that meet customer needs.
• Prioritize customer needs over tasks to enhance the shopping experience.
• Maintain merchandise, signs, and labels on the sales floor.
• Comply with local alcohol laws and maintain high standards of service.
• Complete transactions accurately and efficiently while engaging customers.

Requirements

• Completion of high school or equivalent education.
• Retail experience and demonstrated willingness to take on additional responsibilities.
• Must be 21 years of age or older.
• Ability to learn and adapt to current technology needs.
• Ability to think quickly to answer customer questions.
• Ability to lift 20 pounds.

Nice-to-haves

• Cash handling experience preferred.
• Excellent communication skills.
• Basic computer skills.
• Willingness to cross-train and work in other areas of the store.

Benefits

• Flexible scheduling
• Comprehensive medical, dental, life, and disability insurance
• Paid time off
• Shift differential/holiday pay
• Traditional pension and 401K plan for qualifying associates
• Access to base facilities and Mass Transit program