Customer Experience Associate

The USA Exchange - Beale Air Force Base, CA

Full-time - Entry Level

Beale Air Force Base, CA

5,001-10,000 employees

Insurance Carriers and Related Activities

About the position

As a Customer Experience Associate at the Exchange, you will be part of an award-winning team dedicated to providing exceptional service to military members and their families. This role involves engaging with customers, completing transactions, and ensuring a positive shopping experience. The Exchange is committed to giving back to the military community, making this position not just a job, but a meaningful contribution to those who serve.

Responsibilities

• Greet every customer with eye contact and a smile.
• Acknowledge every waiting customer as soon as they arrive to your lane.
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation.
• Assist customers by following the proper procedure for bagging merchandise and moving large or heavy items.

Requirements

• Able to learn and adapt to current technology needs.
• Able to think quickly on the spot to answer customer questions.
• Willing to cross-train and work in other areas of the store as needed.
• Must possess a welcoming and helpful attitude toward customers and other team members.
• Cash handling experience preferred.
• Excellent communication skills.
• Basic computer skills.
• Retail experience preferred.

Nice-to-haves

• Cash handling experience preferred.
• Retail experience preferred.

Benefits

• Holiday Premium Pay (Double Pay)
• Mass Transportation Reimbursement
• Associate Transfer Program (ATP)
• Paid Military Leave
• Personal Accident Insurance
• FMLA & Administrative Leave
• Paid Parental Leave
• Employee Assistance Program (EAP)