Customer Experience Banker - Ashland East (Part time 32-35 hours plus Full Time Benefits)

0101 The Huntington National Bank - Ashland, OH

Part-time

Ashland, OH

About the position

The Customer Experience Banker role at Huntington Bank is designed to provide exceptional service to customers while helping them achieve their financial goals. This position acts as a Financial Concierge for walk-in customers, focusing on building and maintaining strong relationships with both consumer and business clients. The role emphasizes proactive engagement, sales, and education about banking products and services, all within a supportive and inclusive team environment.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Requirements

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Nice-to-haves

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Benefits

• Full-time benefits for part-time employees
• Inclusive team environment
• Opportunities for professional development