Customer Experience Banker - Aurora, OH (Part time 32-35 hours- Full Time Benefits Available)

Unclassified - Aurora, OH

Part-time

Aurora, OH

About the position

The Customer Experience Banker role is designed to provide exceptional service to customers in a branch banking environment. This position empowers employees to help customers achieve their financial goals while fostering a welcoming and inclusive atmosphere. As a Financial Concierge, the banker is responsible for building and maintaining customer relationships, processing transactions, and recommending appropriate banking products and services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Requirements

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Nice-to-haves

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Benefits

• Full-time benefits available for part-time employees.