Huntington Bancshares - Boulder, CO
posted 2 months ago
As a Customer Experience Banker at Huntington Bank, you will be part of a welcoming and inclusive team environment where your contributions are valued and encouraged. This role empowers you to assist customers in achieving their financial goals by acting as a Financial Concierge for walk-in customers. You will be responsible for building and maintaining consumer and business customer relationships by proactively identifying their financial needs and recommending suitable banking products and services. Your role will involve processing customer transactions accurately and efficiently while ensuring exemplary customer service is provided at all times. In this position, you will engage with customers to understand their financial objectives and guide them through the various deposit and banking products available. You will also be expected to resolve customer issues effectively and provide education on consumer deposit products. A key aspect of your role will be to identify opportunities to enhance customer relationships through a disciplined sales process, which includes following up with new customers, making outbound calls, and sourcing referrals from existing customers and partners. You will also be responsible for adhering to all operational, security, risk, and regulatory policies and procedures, ensuring that all interactions are compliant and secure. Your success in this role will be measured by your ability to demonstrate strong sales acumen, customer service skills, relationship management, and effective communication and presentation abilities. You will be expected to perform other duties as assigned, contributing to the overall success of the branch and the bank as a whole.