Huntington Bancshares - Cleveland, OH
posted 2 months ago
As a Customer Experience Banker at Huntington National Bank's Buckeye Branch in Cleveland, OH, you will be part of a welcoming and inclusive team environment where your contributions are valued. This role empowers you to assist customers in achieving their financial goals by acting as a Financial Concierge for walk-in clients. You will be responsible for retaining and growing consumer and business customer relationships by proactively identifying their financial needs and recommending suitable banking products and services. Your role will involve processing customer transactions accurately and efficiently while balancing daily operations and providing exemplary customer service. In this position, you will be expected to provide excellent customer service and effectively resolve any customer issues that may arise. You will need to be proficient in understanding and educating customers about consumer deposit products, ensuring they are well-informed about their options. A key aspect of your role will be to proactively identify opportunities to enhance customer relationships through a disciplined sales process, which includes following up with new customers, making outbound calls, and sourcing referrals from existing customers and partners. Additionally, you will educate and refer customers to other areas of the bank to deepen relationships and build strong partnerships. Adhering to all operational, security, risk, and regulatory policies and procedures is crucial in this role. You will also be expected to demonstrate strong skills in sales, customer service, relationship management, banking, communication, and presentation. Other duties may be assigned as necessary to support the branch's operations and customer service goals.