Customer Experience Banker - Campbell, OH

Huntington Bancshares - Campbell, OH

Full-time - Entry Level

Campbell, OH

1,001-5,000 employees

Management of Companies and Enterprises

About the position

The Customer Experience Banker role at Huntington Bank is designed to provide a welcoming and inclusive environment where team members are empowered to assist customers in achieving their financial goals. This position involves engaging in proactive sales and customer service activities, processing transactions, and building strong relationships with both consumer and business customers. The role requires traveling between assigned branches and adapting to a dynamic work environment.

Responsibilities

• Engage in proactive sales and customer service activities, including teller transactions.
• Retain and grow consumer and business customer relationships by identifying financial goals and needs.
• Serve in a concierge role by servicing walk-in customers.
• Process customer transactions accurately and efficiently while providing exemplary customer service.
• Effectively resolve customer issues.
• Educate customers on optimizing their use of bank technology (online, mobile, and ATM banking).
• Identify opportunities to grow customer relationships through a disciplined sales process and referrals.
• Educate and refer customers to other areas of the bank to deepen relationships.
• Adhere to all operational, security, risk, and regulatory policies and procedures.

Requirements

• High School Diploma or GED and minimum of 1 year customer service or military service in a relevant role or a Bachelor's Degree.
• Proficiency in consumer deposit products.
• Strong comfort level with technology.

Nice-to-haves

• 1 year or more in customer service in banking or financial services.
• Cash handling skills.
• Comfort with mobile services and online banking.