Customer Experience Banker-(Coldwater, MI)

Huntington Bancshares - Coldwater, MI

Full-time

Coldwater, MI

Management of Companies and Enterprises

About the position

As a Customer Experience Banker at Huntington National Bank, you will be part of a welcoming and inclusive team environment where your contributions are valued and encouraged. This role empowers you to assist customers in achieving their financial goals while fostering a positive banking experience. You will act as a Financial Concierge for walk-in customers, responsible for building and maintaining consumer and business customer relationships. Your primary focus will be on proactively identifying customers' financial needs and recommending suitable banking products and services. You will also be tasked with processing customer transactions accurately and efficiently, ensuring that daily balances are maintained while delivering exemplary customer service. In this position, you will provide excellent customer service and effectively resolve any customer issues that may arise. A key aspect of your role will involve educating customers about consumer deposit products and identifying opportunities to enhance customer relationships through a disciplined sales process. This includes following up with new customers, making outbound calls, and sourcing referrals from existing customers and partners. You will also be responsible for referring customers to other areas of the bank to deepen relationships and build strong partnerships. Adherence to operational, security, risk, and regulatory policies and procedures is crucial in this role. You will demonstrate strong skills in sales, customer service, relationship management, and communication, ensuring that you represent the bank positively and effectively. Other duties may be assigned as needed, contributing to the overall success of the branch and the satisfaction of our customers.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Requirements

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales (preferred).
• Cash handling skills (preferred).
• Comfort with technology such as mobile services and online banking services (preferred).